Texas retail electric providers (REPs)

Headquarters: Dallas, TX

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Texas Electric Rates Score: 3.8 out of 5

4Change Energy offers fixed and variable rate electricity plans alongside green energy options and donates four percent of its annual profits to charity. The company scores high for its satisfaction guarantee and business history but lacks some online accessibility features such as chat.

Headquarters: Houston, TX

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Texas Electric Rates Score: 4.2

Chariot Energy offers fixed and variable rate electricity plans alongside green energy options and donates four percent of its annual profits to charity. The company scores highly in nearly every category but is hurt by lack of Better Business Bureau accreditation.

Headquarters: Plano, TX

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Texas Electric Rates Score: 4.5

Cirro Energy is an NRG company focused on offering customers simple, hassle-free electricity options. Cirro fares well in our rankings for online accessibility, has a satisfaction guarantee, and has a spotless business history. However, the company’s average was hurt by a below-average complaint score from the Public Utility Commission of Texas.

Headquarters: Baltimore, MD

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Texas Electric Rates Score: 4.7

Constellation is a nationwide Exelon company powering over 2.5 million homes and businesses with energy plans and home service bundles. The company ranks high on our scorecard for business history, including years in business and its Better Business Bureau rating, as well as online accessibility. However, Its customer complaint score was only average.

Headquarters: Houston, TX

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Texas Electric Rates Score: 3.8

Direct Energy is one of the largest energy companies in North America, serving over 4 million customers across the U.S. and Canada. Direct’s satisfaction guarantee, online accessibility, and long business history shine through in our rankings, with negatives including a lack of Better Business Bureau accreditation and an average complaint score with the Public Utility Commission of Texas.

Headquarters: Houston, TX

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Texas Electric Rates Score: 4.5

Discount Power is an NRG company focused on no-frills, affordable energy. It offers low-cost fixed and variable electricity plans tailored to Texas residents. Its long business history and excellent online accessibility make their mark on our scorecard.

Headquarters: Dallas, TX

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Texas Electric Rates Score: 3.8

Express Energy has built a reputation as a low-cost electricity supplier with simple plans and same day set up. In our rankings, Express earns points for Better Business Bureau accreditation, a satisfaction guarantee, online bill pay, and usage alerts. However, a short business history (Express joined the market in 2017) and a poor complaint score with the Public Utility Commission of Texas lower the overall review.

Headquarters: Longview, TX

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Texas Electric Rates Score: 3.8

First Choice Power, a Direct Energy company, has a history of nearly 70 years in the Texas market. Its lengthy business history and online accessibility push the company up in our scoring system, but the lack of Better Business Bureau accreditation lowered its overall rating.

Headquarters: Houston, TX

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Texas Electric Rates Score: 2.9

Founded in 2008, Frontier Utilities is an award-winning electricity provider for residents in Texas, Pennsylvania, Ohio, New Jersey, and Illinois. For bill pay, usage alerts, and years in business, Frontier comes out on top. However, the company does not offer a satisfaction guarantee and has a poor complaint score with the Public Utility Commission of Texas.

Headquarters: Houston, TX

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Texas Electric Rates Score: 3.8

Gexa Energy is a NextEra company that sources its electricity plans from 100 percent renewable sources at no additional cost. With Better Business Bureau accreditation, many years in business, and a satisfaction guarantee, Gexa sets its customers up for success. The only of our ranking categories in which Gexa lacks are the Public Utility Commission of Texas complaint score and online chat.

Headquarters: Austin, TX

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Texas Electric Rates Score: 4.8

Green Mountain Energy is a 100 percent renewable energy provider. The company, founded in 1997, sources fixed, variable, and time of use plans from wind and solar resources. Its many years in business alongside optimal online accessibility and a good complaint rating from the Public Utility Commission of Texas add up to a high place on our scorecard.

Headquarters: Austin, TX

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Texas Electric Rates Score: 3.5

Iberdrola is a branch of Iberdrola Group, based in Spain. The parent is one of the world’s largest electricity companies. The company gets high marks for its satisfaction guarantee and online accessibility. The lack of BBB accreditation hurt its rating. It recently has begun offering a promotion that sets it apart from many providers. It will pay up to $150 in Early Termination Fees levied by your previous provider when you leave a contract early.

Here’s the legal language Iberdrola Texas uses to outline the program: “This promotion is subject to you emailing billing@iberdrolatexas.com a copy of your bill showing you have been charged an early termination penalty from your previous supplier. Iberdrola Texas will apply a bill credit to your account equal to this amount, up to a maximum amount of $150, upon successful payment of your first bill.”

Headquarters: Dallas, TX

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Texas Electric Rates Score: 4.1

Payless Power is a residential and business energy company specializing in prepaid and no deposit options. Payless Power has a strong business history and good online accessibility, lacking online chat but offering online bill pay and usage alerts. However, the company had a below average complaint score.

Headquarters: The Woodlands, Texas

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Texas Electric Rates Score: 2.6

Pulse Power prides itself on being run by Texans for Texans with fixed rate electricity plans for home and business. It was founded in 2018 and lacks a strong business history, which lowers Pulse's place in our rankings along with a poor Public Utility Commission of Texas complaint score. However, Pulse does offer solid online accessibility.

Headquarters: Houston, TX

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Texas Electric Rates Score: 4.8

Reliant Energy is an NRG company and the energy company of choice for over 1.5 million Texas residents and businesses. A good complaint record with the Public Utility Commission of Texas plus online accessibility and a strong business history boost Reliant into a solid score with our ranking system.

Headquarters: Irving, TX

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Texas Electric Rates Score: 4.5

TriEagle Energy offers customers home service bundles and its PrimeTime program, which rewards customers with bill credits for reducing their usage at times when energy demand is high. Among the pros for TriEagle are a strong business history, a satisfaction guarantee, and good online accessibility. Cons include a lower score on the Public Utility Commission of Texas complaint scale.

Headquarters: Irving, TX

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Texas Electric Rates Score: 4.8

TXU Energy is one of the most well-known energy companies in Texas, with over two million customers across the state. It ticked nearly every box on our rating scale, with a long and reputable business history, online accessibility, and a satisfaction guarantee. Its complaint score was good but not great.

Our TexasElectricRate scores combine three measures customers express interest in:

• Customer service

• Online accessibility

• Business history

Factors considered include a provider’s Public Utilities Commission of Texas complaint score, whether it offers a satisfaction guarantee, promotes online accessibility, and its business history, including Better Business Bureau accreditation and scores.